Mis-Tints, Pre-Tints, & Write-Offs
What is a mis-tint?
A mis-tint refers to paint that was mixed incorrectly, resulting in an unintended color that doesn’t come close to what the customer had ordered. Mis-tints most often occur when colorant doesn’t make it into the quart/gallon/pail, although they can also occur during a failed custom color match. *It is important to note that color matches are at the risk of the customer. Customers must always be informed that colour matches may not come out exact and they have to be willing to accept the risk. We should rarely bare the cost of failed colour matches.
What is a pre-tint?
A pre-tint refers to paint that has been mixed to a select company color code. Pre-tints can occur when too much product is tinted or when there is miscommunication between the customer and the employee.
What to do when a mis-tint or pre-tint occurs?
When a mis-tint or pre-tint occurs, the occurrence is to be recorded in OS. The following steps are to be followed when a mis-tint or pre-tint occurs:
Under the navigation bar, select WORKFLOW > Mis-Tint
Under the Mis-Tint tab, select “Add”
Fill in the details of the mis-tint such as the product SKU, the associated store, whether you want the mis/pre-tint to adjust inventory, who mis-tinted/pre-tinted the gallon, as well as the colour code and a comment with the specifics as to what happened. Once all details are entered, select “Add” and a mis/pre-tint will be successfully added into the system.
The next step is to write-off the gallon(s) or pail(s). To find the write-off tab, simply hover over to the write-off tab under WORKFLOW.
Under the WRITE-OFFS tab, select the + icon and follow a similar process to the one used previously and add the write-off.
Other scenarios where you may need write off a product:
Damaged or Defective Paint: Paint arrives damaged or is damaged in-store beyond salvage.
Paint that is spilled, contaminated, or compromised during transport or in-store may need to be written off.
Expired Paint: If the paint has passed its shelf life or is no longer usable due to separation, drying, or other chemical changes, it would be written off. Often, expired paint will smell like rotten eggs and will show separation.